Specialist Restoration
Major Complex
Loss Restoration
When disaster strikes on a large scale, you need a specialist who can manage the entire recovery — from emergency response through to full reinstatement. Kerdel delivers.
What We Do
Specialist Recovery for Large-Scale Property Damage
Major and complex losses — whether caused by fire, flood, storm, or a combination of events — demand a level of expertise, resource, and coordination that goes far beyond standard cleaning or repair. These incidents can render properties uninhabitable, disrupt businesses, and result in significant financial loss if not managed correctly from the outset.
Kerdel's major loss team brings together specialist technicians, project managers, and restoration experts to deliver a seamless, fully managed recovery. We work directly with insurers and loss adjusters, providing the documentation and transparency needed to support claims and keep projects on track.
From the moment we arrive on site, our priority is to stabilise the property, prevent further damage, and begin the restoration process as quickly as possible — minimising disruption and getting you back to normal life or business.
Our Expertise
Types of Major Loss We Restore
Fire & Smoke Damage
From contained room fires to large-scale structural blazes, we manage the full restoration process — soot removal, smoke odour elimination, structural drying, and reinstatement of affected areas.
Flood & Water Damage
Whether caused by burst pipes, storm flooding, or sewage ingress, our rapid-response teams deploy industrial drying equipment and specialist cleaning to prevent secondary damage and mould growth.
Storm & Impact Damage
Severe weather events can cause catastrophic damage to roofs, facades, and interiors. We provide rapid emergency response to make properties safe, followed by full restoration and reinstatement.
How We Work
Our Major Loss Recovery Process
A structured, transparent approach — from the first emergency call to the final sign-off.
Emergency Response
Our 24/7 emergency line connects you directly to a senior technician. We mobilise within hours, not days — minimising secondary damage and beginning the recovery process immediately.
Assessment & Scoping
A detailed site survey and loss assessment is carried out by our specialist team. We document all damage thoroughly, producing a comprehensive scope of works to support your insurance claim.
Mitigation & Stabilisation
We deploy specialist equipment to halt further damage — water extraction, structural drying, emergency boarding, and temporary weatherproofing — making the property safe and stable.
Cleaning & Restoration
Our technicians carry out deep cleaning, decontamination, odour removal, and specialist treatment of all affected surfaces, contents, and structural elements.
Reinstatement
From plastering and decorating to full structural rebuilds, our reinstatement teams restore the property to its pre-loss condition — or better — with full project management throughout.
Claims Support
We work directly with insurers, loss adjusters, and brokers to provide detailed reports, photographic evidence, and costings — streamlining the claims process for all parties.
Who We Work With
Sectors We Serve
Commercial Properties
Offices, retail units, warehouses, and industrial premises
Residential Properties
Houses, flats, apartments, and HMOs
Insurance & Loss Adjusters
Direct insurer and loss adjuster appointments
Property Management
Housing associations, managing agents, and facilities managers
Why Kerdel
The Specialist Choice for Major Loss Recovery
Working Directly with Your Insurer
We understand that navigating an insurance claim during a major loss is stressful. Kerdel works directly with insurers, loss adjusters, and brokers — providing detailed scope of works, photographic evidence, moisture readings, and cost breakdowns in the format they require. Our goal is to make the claims process as smooth and transparent as possible for all parties.
Loss Adjuster Appointments
We accept direct appointments from loss adjusters and insurers across the UK
Detailed Reporting
Comprehensive scope of works, photographic evidence, and moisture mapping reports
Transparent Costings
Clear, itemised costings aligned with industry-standard pricing guides
FAQ
Frequently Asked Questions
Dealing with a Major Loss?
Call our emergency line now — available 24 hours a day, 7 days a week. The sooner we're on site, the better the outcome.